Who we are
Quiet Track Melbourne provides mobile window seal and secondary glazing retrofit services. Our contact address is Errol Street 86-90, 3051 Melbourne. You can phone us on 351924360734 or email hello@quiettrackmelbourne.online.
Information we collect
We may collect your name, telephone number, email address, apartment suburb, property access details, window measurements, project notes and correspondence. If you proceed with work, we may also retain quote, invoice and payment records. We do not request payment card details through this website.
How we collect information
We collect information when you contact us, prepare a booking email through the website, speak with us by phone, request a quote or engage us to complete work. The booking form opens an email in your own email application; the website does not store the form submission in a database.
Why we use it
We use personal information to respond to enquiries, assess service suitability, arrange appointments, prepare quotes, provide services, maintain business records, resolve concerns and meet applicable Australian requirements.
Sharing and service providers
We do not sell personal information. Information may be shared with trusted trades, suppliers, technology providers or professional advisers where reasonably necessary to provide the requested service or operate our business. We may also disclose information where required by law.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access. Business records are retained only for as long as needed for service, warranty, accounting and compliance purposes.
Access and correction
You may ask to access or correct personal information we hold about you. Contact us using the details above and provide enough information for us to identify the relevant records. We may need to verify your identity before responding.
Website links and fonts
Our website links to third-party social platforms. Those services apply their own privacy practices. The site also requests font files from Google Fonts, which may receive standard technical information such as your IP address and browser details.
Questions or complaints
If you have a privacy question or concern, contact us first so we can investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner.